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Privacy Policy

Book a  Maids Privacy Policy

Updated Date:Sep 01 2018

Our Policy
Welcome to the web site of Book a maid. (doing business as Book a maid). This Site is operated by Book a maid and has been created to provide information about our company and the Book a maid platform, whether accessible to you via web, mobile app or other platform (our platform, together with the Site, are the “Services,” “Platform,” or “Website”) by visitors and users of the Services (“you” and/or “your”).

This Privacy Policy sets out Book a maid policy with respect to information, including in particular information which identifies you personally (known as ‘personally identifiable information’ in Western Australia or ‘personal data’ in the European Union, which together we’ll call “Personal Data”)) and other information that is collected from visitors and users of the Platform.

Please read this privacy policy carefully so that you understand how we will treat your information.  By using any of our Platform, you confirm that you have read, understood and agree to this privacy policy.  If you do not agree to this policy, please do not use the Book a maid website or Platform. If you have any queries, please email us at

Who we are
In Western Australia/rest of the world, we are Book a maid (doing business as Book a maid), a Perth business with our head office Ellenbrook

Information We Collect
When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below

Personal Data That You Provide Through the Platform or Website
We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Website or use certain elements of the Platform, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Platform.

During a service, it might be necessary to collect information not expressly provided via the site. This information includes but is not limited to: before and after photos of the home, names of people and/or pets at the home, home entry codes, locations of keys and any other information we deem necessary to provide better service.

Wherever Book a maid collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.

Non-Identifiable Data
When you interact with Book a maid through the Platform, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in Australia and non-personal data in the European Union).  Such information is collected passively using various technologies.

This includes:

  • Technical or other details about any device which you use to access the Platform, including Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details.  This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;
  • Details of your use of our Platform including, but not limited to: metrics information about when and how you use the Platform; traffic data; and your geographical location data.

Book a maid may store such information itself or such information may be included in databases owned and maintained by Book a maid affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymized and generalized basis to track, for example, the total number of users of our Platform or Website, the number of visitors to each page of our Site and the domain names of our visitors’ Internet service providers. It is important to note that no Personal Data is available or used in this process.

Use of cookies
In operating the Platform, we may use a technology called “cookies.”

Our Use of Your Personal Data and Other Information
By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the “Book a maid Related Companies to use that information in the following ways:

(1) to implement and monitor any Book a maid bookings which you make using our Platform; (2) to share your Personal Data with Book a maid professionals in order to carry out your Book a  Maids bookings using our Platform; (3) to ensure that content from our Platform is presented in the most effective manner for you and for your computer or another device from which you access the Platform; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Platform, when you choose to do so; (7) to notify you about changes to our Platform; (8) to improve or modify the Platform, for example based on how you use our Platform; (9) to calculate conversion rates and other elements of the Platform’s performance; and (10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information
Book a maid is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Home Services
We will share your Personal Data with select home service providers as necessary for them to provide services to you.

Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies
We may also share your Personal Data with the Book a maid Related Companies if we need to do so to fulfill this Privacy Policy.

Agents, Consultants, and Related Third Parties
Book a maid, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements
Book a maid may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Book a maid, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.

Aggregated Personal Data
In an ongoing effort to better understand and serve the users of the Platform, Book a maid conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, andBook a maid may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally Book a maid may also disclose aggregated user statistics in order to describe our Platform to current and prospective business partners, and to other third parties for other lawful purposes in fulfillment of this privacy policy.

Marketing and advertising
Book a maid and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregated and/or anonymized information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Your Choices
You can visit the website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain elements of Book a maid Platform.

Where and how we store your personal information
The information that we collect from you will be held in servers in the Australian and/or potentially in the European Union.  If data is collected from you in the European Union then it may be transferred to, stored and processed at a destination outside the European Economic Area (including the USA).  By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Unsolicited information and public forums
Please be aware that we do not accept unsolicited Personal Data unconnected with the website and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information including Personal Data (for example on a discussion forum).  Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Book a  Maids does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Book a maid through the website, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites
This Privacy Policy applies only to the website. The website may contain links to other web sites not operated or controlled by Book a Maids (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the website do not imply that Book a  maid endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Book a maid takes reasonable steps to protect the Personal Data provided via the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Book a maid via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Registered Book a maid users will have an account name and password which enables you to access certain parts of our website.  You are responsible for keeping them confidential. Please don’t share them with anyone.

Other Terms and Conditions
Your access to and use of the website is also subject to the Terms of Use at

Changes to Book a maid Privacy Policy
The website and our business may change from time to time. As a result, at times it may be necessary for Book a Maid to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law).  Any changes we may make will be posted on this page and we will highlight to you any material changes which we make. This Privacy Policy was last updated on the date indicated above. Your continued use of the website after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

Access to Information; Contacting Book a maid
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Platform.

Please also feel free to contact us if you have any questions about Book a maid Privacy Policy or the information practices of the website.

You may contact us at with any questions or concerns.